Frequently Asked Questions

Yes, and it is set per token, not per account. Open the cashier, pick the token you want to send, and the minimum for that token is shown right under it along with its dollar value.

Sends below that minimum are not credited, so always check the figure before you send. If you have already sent less than the minimum, contact support with your transaction hash and we will take a look.

Deposits are credited automatically once the network confirms them, which is usually a couple of minutes. A longer wait normally means one of three things: the network is congested and your transaction is still confirming, the amount was below the minimum for that token, or the funds were sent on a different network or as a different token than the one you selected in the cashier.

If it has been more than 30 minutes and the transaction is confirmed on chain, message support with the transaction hash and we will trace it.

Once any wagering attached to your balance is complete. If you deposit and claim no bonus or free spins, the deposited amount has to be wagered one time before it can be withdrawn. That is an AML requirement tied to our gaming licence, not a bonus rule.

Anything that came from a bonus carries a wagering requirement: 40x for bounty bonuses, and 50x for free spin winnings. Withdrawals stay locked until the requirement is met, and standard identity checks apply before a withdrawal is processed. Full detail is in the General Terms and Conditions.

You do not have to claim them manually. The 150 spins are spread over your first three deposits, 50 spins each, on a minimum deposit of $10 per deposit. All 150 are on Big Bass Bonanza from Pragmatic Play, and they are credited automatically after each qualifying deposit confirms, so allow up to an hour for them to land.

Your first deposit also unlocks the 100% Deposit Bonus up to $1,000. Free spin winnings are credited as bonus funds and carry a 50x wagering requirement. See the Welcome Offer page for the full terms.

There are two reasons a game will not launch. The first is location: game providers restrict some of their titles in certain countries, so part of the library is unavailable depending on where you are playing from.

The second is an active wagering requirement, which locks live casino and a few other titles until the requirement is cleared, so that bonus play stays on eligible games. If a game will not open and you have no active wagering, it is a provider restriction for your region.

It means the region your connection resolves to is one we cannot serve, either for the whole site or for the game you tried to open. Our licence and our providers’ licences do not cover every country, and the check runs on the IP address your connection arrives from.

If you believe the region we detected is wrong, contact support and we will check what we are seeing on our side.

Not yet. Referrals are on the way, and when they launch your personal link will live in your player account.

You will be able to share it freely and earn commission paid monthly based on the play of everyone who signs up through it.